FAQs
FAQ: Everything You Need to Know
Do you offer seasonal or limited-edition collections?
We periodically release seasonal collections and limited-edition items. If you’re interested in receiving updates about new product releases, please subscribe to our newsletter or contact us directly.
Do you provide documentation for international shipments?
Yes, we provide all necessary documentation for international shipments, including invoices, packing lists, and certificates of origin, if required. We ensure all paperwork complies with the importing country’s regulations.
Can I get exclusive designs for my store?
Yes, we can create exclusive designs for wholesalers who want unique products tailored to their brand or market. Contact us to discuss your design ideas and customization options.
Can I track my shipment?
Yes, once your order is shipped, we will provide you with tracking information to monitor the status of your shipment.
What are the shipping and customs fees for international orders?
Shipping and customs fees vary based on the destination and order size. Our team will provide a detailed breakdown of shipping costs and any applicable customs duties during the order process.
How do you handle shipping logistics for international orders?
We work with reliable shipping partners to handle international logistics. We coordinate the entire process, from production to shipping, ensuring that your order reaches you in a timely and secure manner.
What quality control measures do you have in place?
We have a strict quality control process to ensure that every product meets our high standards. Each item is inspected before shipping to ensure it meets the agreed-upon specifications.
Do you offer branding or private labeling services?
Yes, we offer private labeling and branding services for wholesalers looking to sell our products under their own brand. Let us know your specific requirements, and we can tailor a solution for you.
What information should I include in my inquiry?
When making an inquiry, please include details such as the product type, quantity, any customization requirements, shipping destination, and your preferred timeline. This will help us provide you with accurate pricing and availability.
How do I get in touch for inquiries or more information?
You can contact us via email at info@sunrisearthandicraft.com or by phone at +91 96586 06786 for any inquiries. Our team will assist you in discussing product availability, pricing, and shipping terms.
Can you handle large-scale orders for commercial projects?
Yes, we have the capability to manage large orders for commercial or retail projects. Please provide details of your project, and we will assess how we can best meet your needs.
What are your terms for wholesale pricing?
Our wholesale pricing is based on order volume. We offer competitive rates for bulk orders, and discounts are available for higher quantities.
Do you offer custom designs for bulk orders?
Yes, we work with wholesalers to create custom designs. Share your ideas, and our artisans will bring them to life according to your specifications.
How long does it take to fulfill an order?
Production and delivery timelines depend on the size and complexity of the order. We will give you a detailed timeline once the order is confirmed.
Do you provide samples before bulk orders?
Yes, we can provide samples for bulk orders. Please note that sample costs and shipping fees will apply, which may be refundable upon placing a larger order.
What is your minimum order quantity (MOQ)?
Our minimum order quantity varies by product. Please contact us to discuss your specific needs, and we will provide detailed information based on your inquiry.
Who are your primary customers?
We primarily work with wholesalers and international clients who are looking to purchase in bulk. All our sales are inquiry-based.
How long does delivery take?
Domestic orders typically take 5-7 business days, while international orders may take 10-14 business days depending on the shipping destination.
Do you offer international shipping?
Yes, we export our products worldwide. Shipping costs and delivery times will depend on the destination and the size of the order.
How can I place an order?
For inquiries and orders, please contact us directly through our website or email. Our team will provide you with pricing, availability, and order terms based on your specific requirements.